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Cancellation and Refund Policy

Last Updated: 25 October 2026

This policy outlines the terms for cancellation and refunds on Qprint.

1. Cancellation Policy

Before File Upload:

If payment was made but no files were uploaded, contact support with your payment order ID. Reserved wallet funds return to Qprint wallet. Captured online payments are queued for a refund to the original payment method.

After File Upload (Before Printing):

You may withdraw an order before printing starts. Shop cancellations follow the same refund process. Wallet funds return to Qprint wallet; online funds return to the original payment method. Online refunds remain pending until the provider confirms processing.

After Printing:

Cancellation is not possible after the document has been printed and collected.

2. Automatic Refunds

✅ Automatic Refund for Withdrawals:

Cancellation records a full refund request for the order. Wallet funds return to Qprint wallet when cancellation is saved. Online refunds are submitted separately and may be pending or need attention. Check the refund status beside the file status in your order list or history.

3. Refund Eligibility (Manual Requests)

Refunds may be issued in the following cases (requires manual request):

  • Payment made but file upload failed (contact support with your payment order ID)
  • Payment made but print service unavailable at selected shop
  • Duplicate payment made by mistake
  • Payment made for incorrect amount (system error)
  • Refund pending or marked as needing attention

4. Non-Refundable Cases

Refunds will NOT be issued for:

  • Print quality issues (these should be resolved with the shopkeeper directly)
  • Failure to collect prints within the specified time (after printing is complete)
  • Printing completed successfully and document collected
  • User error in selecting print options (if printing has already started)

Note: If you withdraw before printing, a refund request is recorded regardless of the reason. If its status needs attention, contact support with your order number.

5. Refund Process

Automatic Refund (Withdrawal):

Your order list and history show the refund status beside the file status. A processed online refund means the provider has processed it; your bank may take additional time to credit it.

Manual Refund Request:

For other cases, contact our support team at support@qprint.co.in with your payment order ID and reason for refund.

Review Process:

Our team will review manual refund requests within 2-3 business days.

Processing Time:

If approved, the refund follows the original payment sources: Qprint wallet and/or online payment. After provider processing, online bank credit can take 7–10 business days.

6. Refund Timeline

Automatic Refund (Withdrawal): Wallet funds return after cancellation is saved; online bank credit can take 7–10 business days after provider processing

Manual Request Review: 2-3 business days

Refund Processing: 7–10 business days after approval

Total Time (Manual): Review time plus provider processing and bank credit time

7. Partial Refunds

In certain cases, partial refunds may be issued if only part of the service was not delivered. This will be determined on a case-by-case basis.

8. Dispute Resolution

If you are not satisfied with a refund decision, you may:

  • Request a review by contacting support@qprint.co.in
  • Provide additional documentation to support your case
  • Escalate to our management team if needed

9. Contact for Refunds

To request a refund, please contact us:

Email: support@qprint.co.in

Subject: Refund Request - [Your Order ID]

Please include your payment order ID and reason for refund in your email.

Last updated: 25 October 2026